# Magai Help Center

> Hi, friend! 👋 How can we help today?

## Frequently Asked Questions

- [How do I contact Magai Support?](https://help.magai.co/en/articles/9135573-how-do-i-contact-magai-support.md): How users can get in touch with the Magai support team.
- [Which AI models does Magai have access to?](https://help.magai.co/en/articles/16609806-which-ai-models-does-magai-have-access-to.md): Chat, image, and video models in Magai, with context limits and usage multipliers. Every plan includes all models.
- [What’s the difference between ChatGPT and Claude?](https://help.magai.co/en/articles/9148711-what-s-the-difference-between-chatgpt-and-claude.md): The difference between ChatGPT and Claude
- [What is an AI Context Limit \(aka Context Window\)?](https://help.magai.co/en/articles/9148741-what-is-an-ai-context-limit-aka-context-window.md): AI Context Limit \(aka Context Window\) explained
- [Does Magai have ChatGPT plugins?](https://help.magai.co/en/articles/9148769-does-magai-have-chatgpt-plugins.md): Magai uses 130+ of its own integrations, not ChatGPT plugins.
- [How to export Chats and Documents from Magai](https://help.magai.co/en/articles/9154793-how-to-export-chats-and-documents-from-magai.md): Ways to export chats and documents from Magai
- [Does Magai have a free trial period?](https://help.magai.co/en/articles/9154807-does-magai-have-a-free-trial-period.md): Magai does not offer a free trial. Every plan includes a 30-day money-back guarantee from your initial purchase.
- [How Many Images or Videos Can I Generate With My Subscription Plan?](https://help.magai.co/en/articles/9154817-how-many-images-or-videos-can-i-generate-with-my-subscription-plan.md): Image and video generation use the same usage credit balance as chat. Standard, Pro, and Ultra include 1x, 3x, and 15x usage.
- [Which image AI models does Magai have access to?](https://help.magai.co/en/articles/9154824-which-image-ai-models-does-magai-have-access-to.md): Image and video models live in the same Magai model picker as chat models. See the full current list.
- [Understanding context and tokens in Magai](https://help.magai.co/en/articles/9253906-understanding-context-and-tokens-in-magai.md): How Magai shows conversation size, context, tokens, and Auto Compress in Chat Information.
- [Privacy, Security, and Content Access Policies](https://help.magai.co/en/articles/9309281-privacy-security-and-content-access-policies.md): How your activity on Magai is handled by Magai as well as 3rd party AI providers.
- [How Word Usage is Calculated for Chats](https://help.magai.co/en/articles/9392515-how-word-usage-is-calculated-for-chats.md)
- [Which Chat AI models does Magai have access to?](https://help.magai.co/en/articles/10100495-which-chat-ai-models-does-magai-have-access-to.md): Magai lists chat, image, and video models in one picker. See the full current list.
- [How Much Usage Does Each Plan Include?](https://help.magai.co/en/articles/10318014-how-much-usage-does-each-plan-include.md): Learn the monthly usage tiers for Magai Standard, Pro, and Ultra.
- [Which AI Model \(Chatbot or LLM\) should I use?](https://help.magai.co/en/articles/10847099-which-ai-model-chatbot-or-llm-should-i-use.md): Ever wondered which AI model is the best for a given task?
- [Can I upload audio files?](https://help.magai.co/en/articles/11172982-can-i-upload-audio-files.md): How to Upload and Process and Work With Audio Files in Magai
- [How Many Messages Can I Send With My Subscription Plan?](https://help.magai.co/en/articles/11560249-how-many-messages-can-i-send-with-my-subscription-plan.md): Your plan is a usage credit balance, not a fixed message count. Standard, Pro, and Ultra include 1x, 3x, and 15x usage.

## Magai Video Walkthroughs

- [Magai Chat Features: Everything You Need to Know](https://help.magai.co/en/articles/10754803-magai-chat-features-everything-you-need-to-know.md): This video walks through every aspect of using the Chat feature in Magai to chat with our AI models.
- [Magai Image Generator / Editor: Everything You Need to Know](https://help.magai.co/en/articles/10755072-magai-image-generator-editor-everything-you-need-to-know.md): Watch Dustin walk through every aspect of Magai's image generator and editor interface.
- [Magai Agents: Everything You Need to Know](https://help.magai.co/en/articles/10755276-magai-agents-everything-you-need-to-know.md): How to choose, create, and use Agents in Magai V3, including the Select Agent dialog and + New Agent.
- [Understanding Magai Teams, Workspaces, and Usage](https://help.magai.co/en/articles/10755307-understanding-magai-teams-workspaces-and-usage.md): How Magai Workspaces and Teams work, plus Standard, Pro, and Ultra usage.
- [Saved Prompts, Account Settings, Usage Tracking, and Rewards](https://help.magai.co/en/articles/10755312-saved-prompts-account-settings-usage-tracking-and-rewards.md): A video walkthrough of how to use saved prompts, manage account settings, and more.
- [Getting Started with Magai V3 \(Full Walkthrough Guide\)](https://help.magai.co/en/articles/15200311-getting-started-with-magai-v3-full-walkthrough-guide.md): Learn Magai V3: Chats, Scheduled, Media, the unified model picker, Select Agent, Canvas, and current plans.

## Introduction

- [How to edit Chat Messages](https://help.magai.co/en/articles/9154843-how-to-edit-chat-messages.md): Ways to edit Magai's Chat messages
- [Scheduled Tasks in Magai](https://help.magai.co/en/articles/16549994-scheduled-tasks-in-magai.md): Schedule any Magai AI to run once or on repeat across your integrations, with no code.
- [How to save Prompts for easy access inside Chats](https://help.magai.co/en/articles/9158979-how-to-save-prompts-for-easy-access-inside-chats.md): Save prompts in Magai V3 and reuse them from your prompt library.
- [How do I share Chats with my team members?](https://help.magai.co/en/articles/9158987-how-do-i-share-chats-with-my-team-members.md): How to share a Chat in Magai
- [Using Magai’s Canvas Document Editor](https://help.magai.co/en/articles/9158998-using-magai-s-canvas-document-editor.md): Draft, edit, and export documents in Magai's canvas, right inside chat.
- [How to upload photos to Magai’s AI editor](https://help.magai.co/en/articles/9159003-how-to-upload-photos-to-magai-s-ai-editor.md): Uploading images within the Magai's Image Editor
- [How to Change a Chat Title in Magai](https://help.magai.co/en/articles/9472964-how-to-change-a-chat-title-in-magai.md)
- [How to Upload a PDF to Your Chat](https://help.magai.co/en/articles/9493899-how-to-upload-a-pdf-to-your-chat.md)
- [Uploading Knowledge to Agents in Magai: A Step-by-Step Guide](https://help.magai.co/en/articles/10536299-uploading-knowledge-to-agents-in-magai-a-step-by-step-guide.md): How to give Magai Agents extra context with chat attachments, Agent files, and workspace knowledge.
- [Uploading Knowledge to Workspaces in Magai: A Step-by-Step Guide](https://help.magai.co/en/articles/10573848-uploading-knowledge-to-workspaces-in-magai-a-step-by-step-guide.md): Learn how to upload and manage documents in your Magai Workspace to give your AI custom knowledge.
- [How to Import Chats from ChatGPT or Claude into Magai](https://help.magai.co/en/articles/11691373-how-to-import-chats-from-chatgpt-or-claude-into-magai.md)

## Subscription Management

- [What is Magai’s refund policy?](https://help.magai.co/en/articles/9159030-what-is-magai-s-refund-policy.md): 30-day 100% money-back from your initial purchase. Email hello@magai.co or use in-app live chat. Refunds take 7–10 business days.
- [What if I reach my plan usage limit?](https://help.magai.co/en/articles/9159034-what-if-i-reach-my-plan-usage-limit.md): If you hit your usage limit you can still view old content, upgrade, or top up $5, $10, or $20.
- [How to Cancel Your Magai Plan: A Step-by-Step Guide](https://help.magai.co/en/articles/9692617-how-to-cancel-your-magai-plan-a-step-by-step-guide.md)
- [How to Access and Download Your Invoices in Magai](https://help.magai.co/en/articles/10795200-how-to-access-and-download-your-invoices-in-magai.md): Where to find your previous Magai invoices for download.
- [Payment, Billing, and Discount Code Help](https://help.magai.co/en/articles/11795308-payment-billing-and-discount-code-help.md)

## Troubleshooting

- [Why Am I Getting the "Email Already in Use" Error Message?](https://help.magai.co/en/articles/9458290-why-am-i-getting-the-email-already-in-use-error-message.md): How to solve login issues when using Google sign-in.
- [Error: Could not connect to remote server](https://help.magai.co/en/articles/9154884-error-could-not-connect-to-remote-server.md): How to fix "could not connect to remote server" error in Magai
- [What do I do if the AI fails to complete a generation or freezes up?](https://help.magai.co/en/articles/9154993-what-do-i-do-if-the-ai-fails-to-complete-a-generation-or-freezes-up.md): Things to do if AI fails to complete a generation or freezes up
- [Why does it take so long to get a response sometimes?](https://help.magai.co/en/articles/9148694-why-does-it-take-so-long-to-get-a-response-sometimes.md): Reasons why Magai might appear slower than ChatGPT when it comes to generating responses
- [Why Can't I Type in the Prompt Box?](https://help.magai.co/en/articles/11174754-why-can-t-i-type-in-the-prompt-box.md): How to solve not being able to type in the prompt box.
- [Troubleshooting Uploaded Files and Knowledge Documents](https://help.magai.co/en/articles/11534790-troubleshooting-uploaded-files-and-knowledge-documents.md): What to do if your uploaded knowledge files are not working as expected.
- [Fixing the “Oops! Something went wrong…” Error & Missing Chats in Magai](https://help.magai.co/en/articles/12592152-fixing-the-oops-something-went-wrong-error-missing-chats-in-magai.md): If you're seeing the “Oops! Something went wrong…” error or your chat history appears to be missing.

## Affiliate

- [Affiliate Overview](https://help.magai.co/en/articles/10005218-affiliate-overview.md)