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Fixing the 'Sorry, Something Went Wrong' Error & Missing Chats in Magai

If you're seeing the "Sorry, something went wrong" error or your chat history appears to be missing.

Paul Gaurano avatar
Written by Paul Gaurano
Updated this week

Conversations may have disappeared due to a temporary server glitch, browser cache issues, or an expired session, resulting in the "Sorry, something went wrong" error. In most cases, your chats are not permanently lost.

Quick fixes to try first

  • Refresh the page: The simplest solution is often the most effective. A quick refresh can restore the connection and make your chats reappear.

  • Log out and log back in: This forces a session reset, which can resolve authentication issues that prevent your chat history from loading.

  • Search for a missing chat: On the mobile app and desktop, some users have reported that searching for a keyword from a "missing" conversation can cause the entire chat to reload.

If the problem persists

  • Clear your browser's cache and cookies: Corrupted or outdated browser data can interfere with the site's ability to display your chats. Clearing it can often fix the problem.

  • Try a different browser or incognito mode: This helps determine if the issue is with your browser settings or a conflicting extension. If your chats load correctly in another browser or incognito mode, you may need to disable your extensions one by one to find the culprit.

  • Disable your VPN: Sometimes, Magai may block IP addresses associated with VPNs, causing connectivity and loading errors.

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