If you're experiencing an issue where you can't type in the prompt box within Magai, this is most commonly related to your account's word usage limits.
Understanding the Issue
When you reach your monthly word allocation limit, Magai prevents you from entering new prompts until your allocation refreshes or your plan is upgraded.
How to Check Your Usage Status
Navigate to the Usage page in your Magai dashboard
Review your current word usage for the month
Check if you've reached or exceeded your plan's word limit
Solutions
If you've confirmed you've reached your word limit, you have several options:
Wait for Reset: Your word allocation will automatically reset at the beginning of your next billing cycle
Top Up Your Words: Purchase additional words for the current month without changing your subscription plan
Upgrade Your Plan: Consider upgrading to a higher-tier plan with greater word allowances
Additional Troubleshooting Steps
If you've verified you still have words available but are still experiencing issues:
Try refreshing your browser
Clear your browser cache and cookies
Try using a different browser
Ensure your internet connection is stable
Check if the issue persists on a different device
Still Having Problems?
If you've tried these steps and are still unable to type in the prompt box, please contact our support team for further assistance.