If you cannot type in the prompt box in Magai, it is usually one of two things: you have reached your monthly usage limit, or you selected an image or video model that requires an attachment before it will accept a prompt.
Usage limit
When you reach your monthly usage limit, Magai prevents new prompts until your usage resets, you top up, or you upgrade. You can still view old chats.
How to check your usage
Open the Usage page from your Magai account menu
Review how much of your monthly balance you have used
Confirm whether you have reached your plan limit
If you have hit the limit
Wait for reset: your usage balance restores at the start of the next billing cycle
Top up: add usage for the current month with a $5, $10, or $20 top-up, without changing plans
Upgrade: move to a higher plan with more included usage
Image or video models that require an attachment
Some image and video models only work when a file is attached. If one of those models is selected and nothing is attached, the prompt box can stay disabled. This is current product behavior.
To continue:
Attach the required image or video, then try typing again
Or switch to a chat model that does not require an attachment
Additional troubleshooting
If you still have usage available, an attachment is not required (or one is already attached), and the box is still locked:
Refresh the browser
Clear cache and cookies
Try a different browser or device
Check your internet connection
Still stuck?
Contact support from the in-app chat widget, or email [email protected].