Everything you need to know about managing your subscription, applying discount codes, accessing invoices, and resolving billing issues in Magai.
How to Apply Discount Codes
You can apply a discount code when subscribing to a Magai plan. Just look for the “Add promotion code” field during checkout:
(Example from checkout screen)
Important Notes:
Codes are case-sensitive – double-check spelling.
Expiration dates apply – make sure your code is still valid.
Codes may be plan-specific – some only work on monthly or annual subscriptions.
Can’t apply mid-subscription – discounts apply at the time of purchase. If you're already subscribed, the code will apply to your next billing cycle.
If you entered a valid code and it’s not applying, contact [email protected] and we’ll help sort it out.
Payment Declines
If your payment fails, you might see an error or be unable to complete the checkout process.
Common reasons for failed payments:
Card declined by bank (most common).
3D Secure (3DS) authentication wasn’t completed.
Insufficient funds or card limits.
International card restrictions – some banks block global digital services.
Link or Stripe service issues – occasionally, third-party services can have outages.
How to fix it:
Double-check your card details.
Contact your bank to approve the charge from Magai.co / Stripe.
Try another card or payment method.
Retry in a few minutes if there was a temporary issue.
If you’re located in a country with regional payment restrictions, you may be unable to complete checkout or renew your subscription. These restrictions are set by our payment processor and unfortunately cannot be bypassed or adjusted on our end. We’re not able to offer troubleshooting for these cases, but if you're unsure whether your country is affected, feel free to contact support and we’ll be happy to confirm for you.
Invoices & Receipts
Where to find them:
Click your Account icon in the bottom-left corner of Magai.
Click Billing / Subscription. A window titled Edit Team opens.
Expand Payment History to see a record of invoices, seat purchases, top-ups and other charges.
Need a PDF invoice or receipt? Email [email protected] from your account email with the approximate date and amount of the charge, and we’ll send it your way.
Add company details or a VAT ID to your invoices
You can’t edit your company name, billing address or VAT ID in the app. To add or change them, email [email protected] with:
The email on your Magai account
Your company name
Your billing address
Your VAT ID
Our team will update your billing details and send you a corrected invoice.
Refunds & Unexpected Charges
Magai has a 30-day money-back guarantee. There is no free trial.
How to request a refund:
Email [email protected] with:
The email used for your account
The charge date and amount
The reason for your request
Our team typically responds within 24–48 hours
Approved refunds typically process in 7–10 business days
See a charge you didn’t expect?
Check if:
It’s your monthly renewal
You signed up under a different email
A teammate activated a subscription under your payment method
If it’s still unclear, reach out to support and we’ll investigate.
Need more help? Click the chat bubble in the lower-right corner of Magai or email [email protected].