We’re here to help! If you ever need assistance, whether it’s a billing issue, bug report, or just getting oriented with Magai, here are the best ways to reach our team.
Contacting Support via the In-App Widget
While using Magai, look for the chat bubble icon in the bottom-right corner. This is our in-app support widget (powered by our own support platform).
Click it to:
Ask a question
Search for help articles
Start a live conversation with support
Note: Some responses may be handled by our AI assistant first, but human agents are always available during business hours.
Contacting Support from Your Dashboard
You can also open the support widget from the dashboard or while inside any chat. Just click the chat icon in the bottom-right corner.
Use the Contact Page
If you're outside the Magai platform or can't access the widget, visit our public Contact page:
Email Us Directly
Still stuck? You can always send an email to:
We typically respond within 1 business day.
What Happens After You Reach Out?
You’ll receive a confirmation message right away
Our team will respond promptly during business hours (Mon–Fri)
Urgent issues are prioritized and escalated if needed
We're here to help you get the most out of Magai, don’t hesitate to reach out!